Vision & mission

iic group introduces itself as an energetic and solution-oriented consulting firm, which focusses on improving the activities of our customers‘ value chain to deliver customer delight.

We aim to fully understand the individual requirements and needs of our clients. Due to our product-supported solutions and our result-based consulting approach, we create a demand-pull business model for sustainable growth and success.

Consequently, our focus on customer delight does not only benefit our clients, but also their customers.

Our forward-thinking teams welcome the current developments in the automobile industry through innovative ideas, constantly questioning the status quo. Together with our philosophy to place the individual client at the very centre of our daily doing, this motivates our team to achieve to the best of their ability every day.

At iic group we are proud of our values. The entire company aims to achieve success through win-win approaches where both – our partners and we ourselves – are successful. Sustainability and environmental protection are an important part of our corporate culture along with our values

Projects, solutions and competences

Used car management

Used car management

Recognize and use the potential in the used vehicle business

We strongly believe that the used car area is an important source of profit in automotive sales and deserves more attention. Due to long stock days of approximately 100 days in the German market, high stock and sinking profitability this area is increasingly considered to be a burden.
However, to create a used car business which is profitable, it is required to constantly challenge processes and procedures within the organisation. Having someone looking at the topic with an outside perspective can be a valuable asset, considering the freedom in comparison to the rather regulated new car business.

Our Approach:

We focus on the potential, chances and opportunities of your organisation, regardless the level you are operating at: at OEM-, NSC or dealer level. Due to our expertise and experience, in combination with target-oriented and data-based analysis tools, our consultants support you in identifying the reason for your challenges: processes, organisational topics, lack of know-how or a combination of various topics. What is pivotal is the willingness of both management and workforce to welcome change and step up to potentials for improvement.

Consequently, our consultants create customised solutions, applicable for your company and your needs. We support you to create new strategies, optimise processes and implement digital structures which comply not only with the standards of today’s digitalised and automatized present, but also make you ready for the business models of the future.

Your Benefit:

50% increase in turnover rate and an increase of profit with every vehicle sold is realistic for an average organisation. Additionally, also above-average companies bear chances for improvement with up to 30% increase in profitability per vehicle.

Wining new customers, increasing the aftersales and service potential and creating revenue through the sales of financial services are additional effects of a professionally operated used car management. Due to our implementation-oriented, data-based and individual solutions we create an added value not only for you, but also your customers.

 

   Marcel Evangelista

Retail excellence in aftersales

Retail excellence in aftersales

Increase customer loyalty through aftersales potential

Each customer wants to feel unique and wants to be treated based on his individual needs for mobility. In regard to customer satisfaction and customer loyalty however there has been little change In the last decade. With mobile first customer flows ahead, physical retail formats will nevertheless play a pivotal role in the future. The seamless transition between digital and analogue experiences is essential for the success of a demand-oriented customer journey.

With the finalisation of the automotive sale, the challenging interaction with the customer has only begun: the aftersales. The great variety of services and products offers plenty opportunities to increase revenue and profitability and can be understood as a valuable instrument to achieve customer loyalty.

Our Approach:

With technology that enables comfort in the interaction with customers, together with individual service, we create customer delight. Understanding your clients better, steering sales activities in a target-oriented way and setting the right appeals both emotionally and physically are means of action, to perform customer-oriented at all touchpoints. With our expertise and coaching approach we empower you to analyse those touchpoints and design them in an appealing way to fully recognise and scoop your business potential.

Your Benefit:

Through appealing POS design, customer-centric processes and an all-encompassing offer we support you in creating customer delight and loyalty. Satisfied customers also have a positive effect on your workforce which can positively contribute to decreasing sick notes, spark innovative ideas and creativity as well as boost productivity.

Moreover, revenue and profitability are rising due to up- and cross-selling as well as an optimised process landscape. An essential task is to break with solo thinking ad the implementation of an entrepreneurial way of thinking within and across all departments. The calculation and demonstration of your current vs. desired potential is the basis for setting your company goals. Due to our 360 degree view on your ecosystem (customer, market, processes, workforce) iic group is the right partner on your side to successfully transform your company into a customer-centric mobility service provider.

 

    Atilla Günes

Smart analytics

Smart analytics

Meaningful decisions through data-based reporting

The intelligent usage of data is becoming the centre of attention in an increasingly digitalised future. Hence, the linkage between specialist- and IT departments is pivotal to recognise and use new potentials. Processes and methods, too, are subject to change. This change is also affecting cultural aspects of corporations and goes along with a growing complexity at all hierarchy levels.

Our Approach:

This complexity can be rather a chance than a risk – if business intelligence together with change management contribute to actively taking these chances. Smart Analytics connects iic group’s know-how of the automotive industry with the possibilities of data analytics, always following the belief that the true value of data is not based on their quantity, but how they are used and interpreted.

We generate business insights from your data, aiming to make processes more efficient, productive and profitable. We support you in collecting and connecting information from various data sources. Based on these information, we generate and visualise KPIs, defined in accordance with your company’s requirements and needs.

Your Benefit:

With iic group as your partner companies benefit from minimising operational data topics. As an analyst in your respective department, we liberate you from structuring various data sources, and instead of working with rigid excel reportings we support you with up-to-date KPIs. Historical silo thinking is replaced by a single point of truth: one unified state of knowledge and understanding across department borders. Therefore, we empower you to draw conclusions from your data to make meaningful decisions for your company. By doing so, we not only create an added value for you, but also your customers.

 

    Bastian Wexel

Asset-based consulting

Asset-based consulting

Increase customer loyalty through asset-based consulting

Customer loyalty is decreasing in the automotive industry. The strong focus to meet sales targets has caused a behaviour of ignoring already established customers for the sake of winning new ones, even though you need one less new customer for every established one which remains loyal to the company. To maintain this loyalty it is necessary to engage in an individualised and relevant communication with the customer as early as possible, even before the customer journey begins.

Our Approach:

Based on a variety of data sources (from dealers, banks, markets or OEMs) our software calculates the earliest date when new sales are possible. Without intelligent software, this is not possible without exceeding the economic frame.

A software- user at dealer-level receives an offer for his or her customer including convincing arguments for a vehicle change without increased effort on dealer-side.

A software-user on banking level can increase customer loyalty through a relevant and concrete offer, resulting in a renewal of the leasing contract.

By using our own adaptable software together with our professional and methodical expertise we create an individualised concept based on your requirements and needs, which is then implemented in your organisation.

Your Benefit:

You benefit from the significant double-digit increase in customer loyalty Through target-oriented communication, a considerable number of established clients are not lost but kept as customers. An increase in customer delight and more sales are the result.

 

    Igor Bonacic

This is us

Our corporate culture is characterized by different values, which define how we interact with our team members and clients alike.

Our team

Igor Bonačić

Managing Partner

‘We venture the impossible, in order to achieve to the best of our ability for our customers.’

Michael Bednarek

Junior Consultant

‘Appreciation, respect and a mutual trust among each other are the fundamentals of our successful collaboration within iic group.’

Marina Kostitskaya

Consultant

‘Contemporary and practiced values – especially teamwork on par to be successful together. This is what motivates us every day to achieve to the best of our abilities.’

Julian Kartens

Senior Consultant

‘Dedication, passion and responsibility, combined with a strong leadership team, help us to develop beyond ourselves. This enables us to offer sustainable solutions to our clients to reach their full potential.’

Our values

ENTREPRENEURSHIP

We have the freedom to take on responsibility and make decisions to make our customers and hence ourselves more successful in the long term.

PASSION

We tackle tasks and challenged with conviction in order to be able to develop successful solutions with enthusiasm, creativity and vigor.

COMPETENCE

We continously develop our professional and personal skills and abilities, and we share our know-how in order to enhance our value to customers and partners.

CANDOUR

We take the opinions of others seriously withour bias, and we are open to criticism in order to encourage an active, open and honest way of communication.

TRUST

We believe in our values, in trustworthy interactions with each other and our expertise in order to be able to proactively shape an environment characterized by change, complexity and ambivalence.

PROFESSIONALISM

We work in a disciplined, courageous and objective manner in order to constantly deliver high quality.

Career

Customer delight begins with you

Our corporate culture and daily business are characterized by commitment, competence and an entrepreneurial spirit. Fueled with passion, we aim to achieve the best for our clients.

Hence, besides a professional appearance you bring along a solution-oriented mindset as well as an analytical way of thinking. You challenge the status-quo, re-think established processes and structures and strive towards continuously improving yourself as well as your team. In this regard, it is your goal to push yourself and also support the company by actively sharing your experience and ideas internally. Our management team is your partner to support you individually whenever and wherever you need it.

Due to our international customer portfolio, your English skills are sufficient to communicate beyond our national boarders. To be able to support our clients the best way possible, first experiences and a general interest in the automotive industry as well as current market trends complete your profile.

Your benefits

reasonable compensation

flexible working hours

company
pension

individual development

team
activities

premium
clients

parental leave & sabbatical

equipment

Application and start at iic group

Application

We are looking forward to receiving your application – either for one of our vacancies or through an unsolicited application. Please attach your CV, motivational letter, as well as all relevant certificates and references from previous positions.

Telephone interview

If your application sparks our interest, we will schedule a telephone interview. During the call, we are looking forward to hearing more about your professional and academic background while at the same time giving you the opportunity to get to know iic group as a company.

Personal interview

During one or more personal interviews we would like to give you the opportunity to get to know iic group better. You will meet different colleagues as well as members of the management team.

Your start at iic group

If there is a positive feedback from our side, we will make you an offer and welcome you to our company and as a member of iic group.

Opportunities for professional and personal development

We attach importance to the professional and personal development of our employees. Therefore, iic group offers a broad spectrum of opportunities centered around your professional and methodological expertise, as well as your personality competence. By doing so, we also create sustainable added value for our clients.

Let’s get going together!

We are looking forward to meeting you!

In case you have any questions about iic group or our application process, please get in touch with our contact partner from HR, Ms. Isabella Kummer (moc.p1563772839uorg-1563772839cii@l1563772839anosr1563772839ep1563772839).

News and publications

News

Below you can find all news related to iic group.

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